Shipping policy


Processing Time

Once your order is placed, we'll have it packed and ready to go within 1-2 business days. You'll get a shipping confirmation email with tracking details as soon as it's on its way. Please note we don't ship orders on weekends.

Shipping Rates & Delivery Times

New Zealand

  • Free shipping on orders over $75 NZD
  • $10 NZD flat rate on orders under $75 NZD
  • Sent via NZ Post/CourierPost
  • Estimated delivery: 1-4 business days from dispatch

Australia

  • Free shipping on orders over $75 AUD
  • $20 AUD flat rate on orders under $75 AUD
  • Sent via NZ Post/CourierPost (international)
  • Estimated delivery: 3-10 business days from dispatch

Rest Of World

  • If you are not in New Zealand or Australia and would like to order from Anderson, please get in touch - we may be able to arrange delivery for you. 
  • Either contact via our contact page, or send us an email at info@andersonclothing.co.nz

These timeframes are estimates - occasionally things like courier delays or peak periods can affect delivery, and while it's out of our hands once it leaves us, we're always here to help if something seems off.

Customs, Duties & Taxes (Australia)

Most orders to Australia arrive without any extra charges. On the rare occasion that duties or taxes are applied by Australian customs, these are the customer's responsibility and aren't included in your item price or shipping cost. If this happens, get in touch at info@andersonclothing.co.nz and we'll help sort it out.

Customs, Duties & Taxes (United States)

All duties and taxes for orders shipped to the United States are included in your shipping cost at checkout. There's nothing extra to pay on delivery - no customs surprises, no additional charges.

Customs, Duties & Taxes (Rest of World)

Orders shipped outside New Zealand, Australia, and the United States may be subject to import duties or taxes charged by the destination country's customs authority. These charges are the customer's responsibility and aren't included in your item price or shipping cost. If this happens, get in touch at info@andersonclothing.co.nz and we'll help sort it out.

Order Tracking

As soon as your order ships, we'll send you a tracking number so you can follow your parcel every step of the way.

Incorrect Address

Please double-check your shipping details at checkout - we want your order to reach you without concern! If a parcel is returned to us due to an incorrect address, we'll reach out to arrange for a redelivery.

Lost or Delayed Parcels

If your order hasn't turned up within the estimated window, don't worry - just email us at info@andersonclothing.co.nz and we'll chase it up with the courier on your behalf.