Refund policy

 

Returns

Anderson wants customers to love what they’ve bought. If something’s not quite right, eligible items can be returned within 30 days of delivery. Returns must be sent back within this window. Dates are counted from the delivery date shown on courier tracking. Only the product value is refunded or credited; the original shipping fee paid at checkout is not included.

• Sent within 14 days of delivery: full refund to the original payment method
• Sent between 15 and 30 days of delivery: store credit to the value of the product

International orders

Orders delivered outside New Zealand and Australia can be returned on the same terms, at the customer’s own expense. International returns must be sent with a tracked service, as tracking is the only proof of when a parcel was sent. Please declare the parcel as returned goods on the customs form.

Import duties, taxes and carrier or customs fees charged on delivery, and duties included in the shipping cost of US orders, go to the relevant government or carrier and can’t be refunded by Anderson. UK VAT added at checkout is refunded along with the product value. Some customs authorities allow import charges to be reclaimed when goods are sent back; the local customs office or courier can advise.

To be eligible for a return

• The item must be unworn, unwashed, and in its original condition
• Tags must still be attached
• Original packaging must be included where possible
• Proof of purchase (order confirmation or receipt) is required

Anderson understands things aren’t always perfect. If an item has been tried on but not worn or used, please reach out, as returns are considered on a case-by-case basis.

Change of mind and sizing

Wrong size and change of mind are both accepted reasons for return under the policy above, provided the item is unworn, unwashed, with tags attached.

What’s not eligible for return

• Sale or discounted items: final sale for change of mind or sizing. Faulty items are still eligible for replacement or refund, even if bought on sale – see Faulty or incorrect items below.
• Items that have been worn or used beyond trying on

Return shipping

Return shipping is at the customer’s own expense. A tracked service is required for international returns and recommended for New Zealand and Australian returns, as it provides proof of the date the return was sent, which determines refund or store credit eligibility. Anderson is not liable for return parcels lost or missing in transit.

Once the return is received

Anderson will inspect the item and issue a refund or store credit, as applicable, within 5–7 business days, along with a confirmation email. Store credit never expires and can be used on any future order.

Faulty or incorrect items

If something arrives damaged or faulty, or isn’t what was ordered, including items purchased on sale, Anderson will cover it. Get in touch at info@andersonclothing.co.nz with a description, a photo and the order number, and Anderson will arrange a full refund, replacement or repair, including return shipping, at no cost.