Refund policy
Returns
Anderson wants customers to love what they've bought. If something's not quite right, eligible items can be returned within 30 days of delivery (New Zealand & Australia only). Returns must be sent back within this window. Dates are counted from the delivery date shown on courier tracking. Only the product value is refunded or credited; the original shipping fee paid at checkout is not included.
- Sent within 14 days of delivery: full refund to the original payment method
- Sent between 15 and 30 days of delivery: store credit to the value of the product
International orders
Returns are not accepted on orders outside New Zealand and Australia. International orders are priced inclusive of VAT, duties and tariffs, which are paid directly to the relevant government at the time of purchase and cannot be recovered or refunded.
To be eligible for a return
- The item must be unworn, unwashed, and in its original condition
- Tags must still be attached
- Original packaging must be included where possible
- Proof of purchase (order confirmation or receipt) is required
Anderson understands things aren't always perfect. If an item has been tried on but not worn or used, please reach out, as returns are considered on a case-by-case basis.
Change of mind and sizing
Wrong size and change of mind are both accepted reasons for return under the policy above, provided the item is unworn, unwashed, with tags attached.
What's not eligible for return
- Sale or discounted items: final sale for change of mind or sizing. Faulty items are still eligible for replacement or refund, even if bought on sale - see Faulty or incorrect items below.
- Items that have been worn or used beyond trying on
Return shipping
Return shipping is at the customer's own expense. A tracked service is recommended, as it provides proof of the date the return was sent, which determines refund or store credit eligibility. Anderson is not liable for return parcels lost or missing in transit.
Once the return is received
Anderson will inspect the item and issue a refund or store credit, as applicable, within 5–7 business days, along with a confirmation email. Store credit never expires and can be used on any future order.
Faulty or incorrect items
If something arrives damaged, faulty, or isn't what you ordered - including items purchased on sale - that one's on us. Just get in touch at info@andersonclothing.co.nz with a description, a photo, and your order number, and we'll sort out a full refund, replacement, or repair, including return shipping, at no cost to you.